Reference

Terms and Conditions That Cover Your Account

These terms set out the rules between you and ph99com — what you agree to when you open an account, make a deposit through GCash, Maya, or InstaPay, and use any part of the platform.

Applies to all account activityCovers GCash, Maya, InstaPay depositsPhilippines-eligible players onlyUpdated without prior notice — check regularlyContinued use means acceptance
ph99com Terms and Conditions That Cover Your Account
FAIR ACCOUNT PRACTICE

How We Apply These Terms to Your Account

Our approach to enforcing these terms is consistent across all account types. When a rule affects your wallet balance, your withdrawal, or your access to a game room, we apply the same process every time — no exceptions based on deposit method or account age. Here is how we handle the areas that matter most.

Account Security

Your account credentials are yours to protect. We use session verification and ask for OTP confirmation on login and on any withdrawal request tied to your registered GCash or Maya number.

Transaction Records

Every GCash, Maya, and InstaPay deposit and withdrawal is logged against your account. You can view your transaction history in your account wallet at any time to check or dispute a record.

Data Handling

Your personal and payment details are held in line with our privacy terms. We do not share your registered mobile number or e-wallet details with third parties outside of the payment-processing chain.

Term Changes and Notification

When these terms are revised, the updated version is posted here with a new effective date. We do not send individual notices, so checking this page periodically keeps you current.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to flag a dispute about your account, a transaction, or a payout — reach us through the channels below. We respond to terms-related queries as a priority. For GCash or Maya deposit discrepancies, have your transaction reference ready before you contact us.

Team online

Live Chat

Open the chat window from any page on ph99com. For terms and account queries, describe the specific clause or account action you are asking about so we can respond accurately.

Email Support

Send terms or account-related questions to our support address found in the Contact section of your account dashboard. Include your registered mobile number for faster routing.

Account Help Section

Log in and go to Account Help for self-service paths covering verification, withdrawal holds, and payment method queries linked directly to these terms.

Questions About These Terms, Answered

These are the questions we hear most from players trying to understand what these terms mean for their account, their payments, and their access to ph99com.

Yes. The same account terms apply regardless of which local payment method you use. The deposit process for GCash, Maya, and InstaPay each follow their own provider steps, but ph99com's account rules govern what happens to your funds once they clear into your wallet.

We can update these terms at any time by posting the new version on this page. We do not send individual notifications. Your continued use of the platform after an update counts as acceptance, so checking this page after any account activity is a good habit.

We will contact you via your registered email or mobile number. Your account may be paused while we review the issue. Funds in your wallet remain on record during any review period, and you can raise a dispute through live chat or email support.

Eligibility depends on local law in the Philippines and on meeting our account requirements at sign-up. If your situation changes after you open an account — for example, if you move to a restricted region — you are responsible for informing us.

Yes. Withdrawals to GCash, Maya, or via InstaPay go through a verification step before release. The e-wallet number used must match the name and details registered on your ph99com account — mismatches will hold the withdrawal until verified.

The version on this page is always the one currently in effect. The effective date is shown at the top of the document. If you want a copy of a previous version for a dispute, contact us through the Account Help section with your account details.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.