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How ph99com Handles Your Personal Information

Your account data belongs to you. This page explains exactly what ph99com collects, why we collect it, and how you can request changes or deletion at any time.

Data collected only for account and payment useGCash, Maya, InstaPay transaction data protectedYou can request access or deletion anytimeNo data sold to third partiesPhilippines-based account support available
ph99com How ph99com Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Cookies and Session Tracking

We use session cookies to keep you logged in across browser tabs and to remember your preferred payment method, such as GCash or Maya, so you do not re-enter it each visit.

Account Security Practices

Every login triggers an OTP verification sent to your registered mobile number. Unusual access from an unrecognised device prompts an additional identity check before the session continues.

Data Retention and Deletion

We keep your account data for as long as your account remains active and for the period required after closure by applicable law. Once that period passes, records are permanently deleted.

Requesting Changes to Your Data

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion via live chat or the Help Centre form inside your account dashboard.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Open the chat icon from your account dashboard. Our support team can log a data access or deletion request on your behalf and confirm receipt within the same session.
Email Support Send your privacy request to our support email address shown in the Help section of your account. Include your registered mobile number for faster matching.
Account Help Centre The Help Centre inside your account lists the current privacy request form. You can track the status of a submitted data request directly from that page.

Common Questions About Your Privacy on ph99com

These are the questions we actually receive about how personal data is handled on the platform. If your question is not listed here, reach us through live chat or the Help Centre inside your account.

We collect your name, email, mobile number and the payment method you link — GCash, Maya or an InstaPay-connected account. Device identifiers and session logs are also recorded for security purposes.

Yes. Payment records linked to GCash, Maya and InstaPay are retained for the period required by applicable financial regulations. They are not shared with advertisers or unrelated third parties.

You can. Submit a data access request via live chat or the Help Centre form in your account. We will confirm receipt and respond within the timeframe required by applicable data protection rules.

Send a deletion request through live chat or the Help Centre inside your account. We process requests after verifying your identity via your registered mobile number and OTP confirmation.

We do not sell your data. We share it only with payment processors and security partners who are bound by data-handling agreements matching the protections in this policy.

We notify you by email to your registered address or via an in-account notice before any policy change takes effect. Continuing to use your account after that notice means you have acknowledged the update.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.